Parent Contact Documentation


Parent Contact Do's and Don'ts


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These two videos, which were developed by the Office for Dispute Resolution http://odr-pa.org/ in Pennsylvania, feature Dixie Trinen and Suzanne McDougall. 

  • The first video shows an example of two people having a difficult conversation using poor communication skills. 
  • The second video shows how the same conversation can be conducted in a way that leads to significantly enhanced communication.

If you are interested in more in-depth study of the effective communication skills shown in the second video below, please check out our "A Tale of Two Conversations Study Guide."

 

Listening Video 1
Click to begin a short video demonstrating poor communication skills.
(This video is 5:51.)

The transcript of the video is available in PDF format here.

 

Listening Video 2
Click to begin a short video demonstrating good communication skills.
(This video is 8:51.)

The transcript of this video is available in PDF format here.

 



Parent Contact Documentation - Resources


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